Last updated: 18.09.2026
Trackwell Australia ("Trackwell", "we", "us", "our") respects your privacy and is committed to protecting the personal information of everyone who visits our website or takes part in our community. This policy explains what information we collect, how we use it, and the choices you have — in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Who we are
Trackwell is a not-for-profit community organisation for four-wheel drivers, campers, hikers and fishers across Australia. This policy applies to information collected through our website www.trackwellaustralia.org and any related sign-up forms, bookings or communications.
2. Information we collect
We collect only what we need to run our newsletter, events and community activities:
- Newsletter sign-up: name and email address.
- Contact form enquiries: name, email address, and the content of your message.
- Event and retreat bookings: name, contact details, address, and payment information necessary to process your booking. Payment details are handled securely by our payment provider — we do not store your full card details ourselves.
- Website usage data: we use Google Analytics to understand how visitors use our site (e.g. pages viewed, general location, device type). This is collected in aggregate and is not used to identify you personally.
3. How we use your information
We use your information to:
- Send our newsletter and community updates, if you've signed up
- Respond to enquiries submitted through our contact form
- Process and manage event or retreat bookings, including payment and any necessary follow-up (e.g. logistics, safety information)
- Understand and improve how people use our website
- Meet any legal or reporting obligations we have as a registered charity
We don't sell or rent your personal information to anyone, and we won't use it for anything beyond what's outlined here without asking you first.
4. Sharing your information
We share information only where necessary to run Trackwell:
- Payment processing: with our payment provider, solely to process event/retreat bookings
- Analytics: aggregated, non-identifying usage data is processed by Google Analytics
- Legal requirements: if required by law or to protect the safety of our community
We do not share your information with third parties for their own marketing purposes.
5. Cookies
Our website uses cookies via Google Analytics to help us understand site usage. You can disable cookies through your browser settings; the site will still work, though some analytics won't be recorded.
6. How we protect your information
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, including secure storage and limiting access to those who need it to do their role for Trackwell.
7. Access and correction
You can ask us for a copy of the personal information we hold about you, or ask us to correct or update it, at any time. You can also unsubscribe from our newsletter at any point using the link in any email we send.
8. Contact us
If you have any questions about this policy or how we handle your information, get in touch:
Email: hello@trackwellaustralia.org
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top will reflect the most recent changes.
